The hotel serves various business clients by organizing business meetings, product launches and fashion shows within the tropical themed garden, 12 meeting rooms and function rooms in the premises.
Here several social media networkd like facebook and twitter can be used to interact with the consumers.
The social media network like facebook and twitter are used extensively in recent times as promotional tools and it can also be used as information and feedback space for various organizations.
The government should encourage the development of mobile commerce e. The use of the official websites, social sites and also mobile tourism apps have helped different hotels in the tourism sector to keep connected with the customers about the recent offers and packages.
An organization can make effective decisions on the basis of the technology and it also manages the procedures and processes of the business in terms of information collection Barreda and Bilgihan, Despite occasional shocks, international tourist arrivals have shown virtually uninterrupted growth — from million in to million inand million The hotel has contemporary style and it has subtle oriental touches against the backdrop of city skyline and Marina Bay.
Acknowledgements Particular gratitude is due to Dr. The hotels and travel companies are able to provide individualized and personalized information on travel packages and hotel rates on their websites With the social and economic ratings of the destinations and the hotels in the social media networks the customers are able to chose the desired location and hotel Helps to strengthen the brand image through promotions of press releases and new discounted packages though the websites and Twitter.
This is because they have experienced high levels of service and because the standard of living has grown considerably. An organization can make effective decisions on the basis of the technology and it also manages the procedures and processes of the business in terms of information collection Barreda and Bilgihan, The hotel has a stunning structure and it is designed by Kevin Roche, who is Pritzker price-winning architect.
The organization can involve in effective communication with the consumers by using appropriate ICT technology. ICT tools have been extensively used in the hotel operations reshaping the marketing function and improving the total efficiency of the operations as well as the work force.
Government, entrepreneurs, management and employees in tourism and hospitality industry are the major contributors for the development of tourism.
The management of tourism, Sage publications, New Delhi. ICT facilitates an individual to access the tourism products information from anywhere any time.
Thus the design of the website can increase the attractiveness of the users Stepaniuk, Here several social media networkd like facebook and twitter can be used to interact with the consumers. This made the flight system convenient for the tourists K, The proliferation of technology throughout tourism distribution channels and professionals use the new tools in order to retrieve information, identify suitable products and perform reservations.
The tour operators require the ICT tools for constant interaction with their partners for arrangement of the accommodation and transportation purposes. Another disadvantage of the measure is the security risk that is seen in case of ICT use due to high cyber crime rate.
The hotel has a stunning structure and it is designed by Kevin Roche, who is Pritzker price-winning architect.
The primary data is collected during the months of October-November, For instance some of the tour operators allow consumers to make online alteration of their tour packages and also make suggestions for their preferred food items Lu and Stepchenkova, There are various activities that can be conducted with the help of the ICT applications in the hospitality industry like check-in and check-out service, social media networking, room booking, acquiring details of the hotels etc.
ICTs integration provides a powerful tool that brings advantage in promoting and strengthening tourism industry. E-Travel agencies ICTs have introduced major improvements in the internal organization of travel agencies. Another disadvantage of the measure is the security risk that is seen in case of ICT use due to high cyber crime rate.
In present times each and every hotel has their own websites that is created for providing open access information to the consumers.
Most of the tourism products are purchased through e commerce or m commerce. ICT facilities in the hotel rooms like wifi internet access, digital television and data ports make the accommodation pleasurable for the customers Bowden, Quick and hassle free system of online reservation and online receiving of the payment has reduced the work burden of the employees of the hospitality sector.
On the other hand, interaction with the consumers can also be done by using other video calling tools like box maul, hotmail, Gtalk, skype etc.
DMS offering innovative information and sometimes facilitating reservations. E-Destinations Destination management System DMS have been used to integrate the entire tourism supply at the destination. ICTs empower consumers to identify, customize and purchase tourism products and support the globalization of the industry by providing tools for developing, managing and distributing offerings worldwide.
In the hospitality industry, ICT can significantly increase the efficiency of the operations and it can provide several opportunities to the organizations as well as the consumers. THE ROLE OF ICT IN TOURISM INDUSTRY Anand Bethapudi* National Institute of Tourism & Hospitality Management, Telecom Nagar, Gachibowli, Hyderabad, A.P., India *[email protected] Abstract The Information Communications Technologies (ICT) plays a major role in tourism, travel and hospitality industry.
diffusion of statistics and the organization of tourism activities within the destination. In this perspective DMOs become the key actors in the promotion and diffusion of ICT culture and awareness and in the creation of the necessary organizational capabilities and infrastructures to embed ICTs in the local tourism industry setting.
2- Role of ICT in Tourism Information and Communication Technologies (ICT) is umbrella term for technological developments for the Umbrella term for technological developments for the Production, analysis, storage, search, distribution and use of information ICT includes a combination of hardware, software, telecommunications.
ICT in Tourism and Hospitality Sector Parsons and Oja () mention online reservations systems as one of the greatest impacts of ICT on tourism and hospitality sector.
Major travel companies such as Expedia, Orbitz, and Thomas Cook, as well as, medium and even small sized tourism and hospitality firms have online reservation functionalities on official company website. The application of ICT is the most important aspect for a successful tourism economy    as the whole industry relies on correct and timely information.
Most of the tourism business expert and tourism business analysts think that among these factors, information and communication technologies plays an significant role on the rapid growth and popularity of tourism business (Collins, Buhalis and Peters, ).Ict in tourism